Opineko for Contractors

Help your contracting business collect more Google reviews with QR codes on project completion forms and invoices. Gate negative feedback privately.

92% of homeowners check online reviews before hiring a contractor

HomeAdvisor Homeowner Sentiment Survey, 2024

Challenges Contractors Face with Reviews

Projects take weeks or months, and review momentum is lost

Unlike a restaurant meal or a dental visit, contracting projects span weeks or months. By the time the project is complete, the initial excitement has faded and the homeowner has moved on mentally. The window for collecting a review closes before most contractors ever ask.

One bad review can cost tens of thousands in lost projects

Contracting jobs are high-value — a kitchen remodel, roof replacement, or home addition costs thousands to tens of thousands of dollars. Homeowners research contractors thoroughly before committing that kind of money, and a single detailed negative review can disqualify you from consideration.

Subcontractor issues create reviews the general contractor cannot control

General contractors rely on subcontractors for electrical, plumbing, painting, and other trades. A subcontractor who shows up late, does messy work, or is rude to the homeowner generates a negative review for the general contractor, even though the issue was outside their direct control.

How Opineko Solves Each Problem

Project completion walkthrough is the perfect review moment

Hand the homeowner a branded review card with a QR code during the final walkthrough when they are seeing the finished result for the first time. The excitement of a completed kitchen, bathroom, or addition is the highest-emotion moment in the entire project — capture it immediately.

Private feedback catches punch-list issues before they become public complaints

Every contracting project has a punch list — small items that need finishing touches. Opineko routes homeowners who rate below your threshold to private feedback, letting you identify and resolve punch-list items without those minor issues becoming permanent public reviews.

Build a review library that showcases your range of projects

Consistent review collection across different project types — kitchens, bathrooms, additions, roofing, decks — creates a review profile that demonstrates your versatility. Potential clients searching for a specific project type can find relevant reviews that match their needs.

Best Review Platforms for Contractors

Review Strategy for Contractors

Contractors face a distinct review collection challenge rooted in the timeline of their work. A restaurant serves a meal in an hour, a dentist completes a cleaning in 30 minutes, but a contractor may spend weeks or months on a single project. During that extended timeline, the homeowner experiences a full range of emotions — excitement at the start, frustration during demolition and construction disruption, anxiety about the budget, and finally satisfaction when the finished project is revealed. The review you collect depends entirely on when you ask, and asking at the wrong moment can produce a review that reflects temporary construction stress rather than the quality of the completed work.

The final walkthrough is the most powerful review collection moment in contracting because it combines visual impact with emotional payoff. The homeowner is seeing their new kitchen, bathroom, deck, or addition in its finished state for the first time. The dust is cleaned up, the fixtures are installed, the paint is fresh. Handing them a review card at this exact moment captures peak satisfaction. Waiting even a week reduces conversion dramatically because the novelty fades and the homeowner shifts their attention to the next life priority.

Contractors should also leverage their physical presence in neighborhoods as a marketing and review asset. A job site with professional signage, clean work areas, and courteous crews generates word-of-mouth interest from neighbors. Adding a QR code to job site signage and vehicle wraps turns that passive interest into active engagement — neighbors can scan the code, read your reviews, and contact you about their own projects. The best contractor marketing happens organically through visible, high-quality work, and reviews are the digital extension of that visibility.

Where to Place QR Codes

1Project completion walkthrough cards
2Final invoice and payment receipts
3Warranty documentation packets
4Job site signage during active projects
5Company vehicle magnets with QR code
6Post-project follow-up mailers sent 1 week after completion

Frequently Asked Questions

When should contractors ask for reviews during a long project?

Wait until the project is substantially complete and the homeowner can see and appreciate the finished work. The final walkthrough is the ideal moment — hand the customer a review card as you walk them through the completed project. Asking mid-project risks capturing frustration about construction disruption rather than satisfaction with the result.

How do contractors handle negative reviews about subcontractor issues?

Opineko routes homeowners who rate below your threshold to a private feedback form. If the issue involves a subcontractor, you can address it directly with the homeowner and the sub before it becomes a public review. For public negative reviews about subs, respond professionally, acknowledge the issue, and explain the steps you took to resolve it.

Should contractors use review QR codes on job site signage?

Job site signs with QR codes serve a dual purpose — they advertise your company to neighbors walking by and provide a way for the homeowner or their neighbors to learn about your reviews. Neighbors who see your work in progress often become future customers, and a QR code gives them immediate access to your review profile.

How many reviews does a contractor need to compete for high-value projects?

For high-value residential projects like remodels and additions, 50 to 100 Google reviews with a 4.6-plus star rating positions you as a top-tier contractor in most local markets. Homeowners committing $20,000 or more to a project will thoroughly research contractors, and a strong review profile is often the deciding factor.

Which review platforms matter most for contractors?

Google is the most important platform because homeowners searching for contractors start there. Nextdoor is the second most valuable because homeowners ask neighbors for contractor recommendations frequently. Facebook reviews also help, especially for contractors who use social media to showcase completed projects.

Related Resources

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