Case Studies
See how real businesses use Opineko to collect more reviews, improve their ratings, and drive growth.
Downtown Family Dental
Dental Practice · Portland, OR
Challenge
Had only 12 Google reviews with a 3.9-star average after 3 years in business. New patient inquiries were declining as competitors with stronger review profiles dominated local search results.
Solution
Implemented Opineko with QR codes at the checkout desk and on appointment reminder cards. Set the review threshold to 4 stars, routing satisfied patients to Google and capturing concerns from dissatisfied patients privately.
Results
| Metric | Before | After | Period |
|---|---|---|---|
| Google reviews | 12 | 87 | 6 months |
| Average rating | 3.9 stars | 4.7 stars | 6 months |
| New patient inquiries | ~15/month | ~35/month | 6 months |
“We went from barely showing up in local search to being the top-rated dental practice in our area. The private feedback channel helped us catch and fix two recurring issues we did not even know about.”
Bella Cucina Italian Restaurant
Restaurant · Austin, TX
Challenge
Strong Yelp presence with 200+ reviews but only 28 Google reviews. Missing out on the majority of local search traffic that starts on Google. Occasional negative reviews on Google were disproportionately impacting their 3.6-star rating.
Solution
Deployed Opineko QR codes on table tents and check presenters. Focused routing on Google to build their weakest platform. Used private feedback capture to address service complaints before they became public reviews.
Results
| Metric | Before | After | Period |
|---|---|---|---|
| Google reviews | 28 | 142 | 4 months |
| Google rating | 3.6 stars | 4.5 stars | 4 months |
| Private complaints resolved | N/A | 23 | 4 months |
“We were losing customers to restaurants with better Google ratings even though our food was better. Within four months, our Google profile finally reflected the quality of our restaurant.”
Summit Home Services
Home Services · Denver, CO
Challenge
Operating across 3 service areas with inconsistent review collection. The main location had 65 reviews, but the two newer service areas had fewer than 10 each, making them nearly invisible in local search.
Solution
Created separate Opineko QR codes for each service area. Technicians hand a review card to every customer after completing a job. Centralized monitoring through a single Opineko dashboard with real-time notifications.
Results
| Metric | Before | After | Period |
|---|---|---|---|
| Total Google reviews | 82 | 240+ | 5 months |
| Newer location reviews | <10 each | 55+ each | 5 months |
| Inbound calls from Google | ~40/month | ~90/month | 5 months |
“The per-location QR codes were a game changer. Our newer service areas went from invisible to competitive in local search within a few months. The centralized dashboard saved us hours of manual monitoring each week.”
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