What Is Review Threshold?
What Is Review Threshold?
The minimum star rating a customer gives in an initial feedback step that determines whether they are routed to a public review platform or a private feedback form. For example, a business might set a review threshold of 4 stars: customers who rate their experience 4 or 5 stars are directed to Google, while those who rate 1 to 3 stars are shown a private feedback form. The threshold is configurable based on business goals.
Related Terms
Review Gating
The practice of screening customers based on their satisfaction level before directing them to leave...
Review Routing
The process of directing customers to specific review platforms based on predefined criteria. Routin...
Star Rating
A numerical score, typically on a scale of 1 to 5 stars, that represents a customer's overall assess...