What Is Review Routing?
What Is Review Routing?
The process of directing customers to specific review platforms based on predefined criteria. Routing can be based on customer sentiment (positive experiences to Google, negative to private feedback), platform priority (sending most customers to Google but some to Yelp or TripAdvisor), or business location. Opineko uses intelligent routing to maximize the impact of each customer interaction.
Related Terms
Review Gating
The practice of screening customers based on their satisfaction level before directing them to leave...
Review Funnel
The step-by-step path a customer takes from receiving a review request to publishing a completed rev...
Multi-Location Management
The process of managing online reviews and reputation across multiple business locations from a cent...