What Is Review Monitoring?
What Is Review Monitoring?
The practice of tracking new reviews as they are posted across all relevant platforms. Review monitoring tools send real-time alerts when a new review appears, allowing businesses to respond quickly. Fast response to reviews, especially negative ones, demonstrates engagement and can mitigate the impact of critical feedback. Most reputation management platforms include monitoring as a core feature.
Related Terms
Reputation Management
The ongoing practice of monitoring, influencing, and improving how a business is perceived online. T...
Review Aggregation
The process of collecting and displaying reviews from multiple platforms (Google, Yelp, Facebook, Tr...
Review Response Rate
The percentage of reviews a business responds to publicly. A high review response rate signals to bo...