What Is Reputation Score?
What Is Reputation Score?
A composite metric that combines review ratings, review volume, review recency, response rate, and sentiment across all platforms into a single number representing a business's overall online reputation health. Reputation scores are proprietary to each review management platform and help businesses benchmark their performance over time and against competitors in their industry and location.
Related Terms
Online Reputation
The public perception of a business as shaped by its online reviews, ratings, social media presence,...
Reputation Management
The ongoing practice of monitoring, influencing, and improving how a business is perceived online. T...
Star Rating
A numerical score, typically on a scale of 1 to 5 stars, that represents a customer's overall assess...