What Is Customer Sentiment?
What Is Customer Sentiment?
The overall attitude or emotional tone expressed by customers in their reviews, feedback, and interactions with a business. Customer sentiment can be positive, negative, or neutral, and tracking it over time reveals trends in customer satisfaction and helps businesses identify emerging issues before they become widespread problems.
Related Terms
Sentiment Analysis
The use of natural language processing and text analysis to determine the emotional tone and opinion...
CSAT
Customer Satisfaction Score. A metric that measures how satisfied customers are with a product, serv...
Net Promoter Score
A customer loyalty metric based on a single question: How likely are you to recommend this business ...