Glossary

What Is CSAT?

What Is CSAT?

Customer Satisfaction Score. A metric that measures how satisfied customers are with a product, service, or interaction, typically using a scale of 1 to 5 or 1 to 10. CSAT surveys are usually sent immediately after an interaction and ask a single question: How satisfied were you with your experience? The score is calculated as the percentage of respondents who selected the top satisfaction ratings.

Related Terms

Net Promoter Score

A customer loyalty metric based on a single question: How likely are you to recommend this business ...

Customer Sentiment

The overall attitude or emotional tone expressed by customers in their reviews, feedback, and intera...

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