What Is AI Review Response?
What Is AI Review Response?
The use of artificial intelligence to generate suggested replies to customer reviews. AI review response tools analyze the content and sentiment of a review and produce a draft response that the business owner can edit and post. This accelerates response times, especially for businesses managing high volumes of reviews across multiple platforms, while maintaining a personal and professional tone.
Related Terms
Review Response Rate
The percentage of reviews a business responds to publicly. A high review response rate signals to bo...
Reputation Management
The ongoing practice of monitoring, influencing, and improving how a business is perceived online. T...
Sentiment Analysis
The use of natural language processing and text analysis to determine the emotional tone and opinion...