What Is Review Gating Compliance?
What Is Review Gating Compliance?
Adherence to platform-specific rules about how businesses may solicit and filter reviews. Google prohibits selectively soliciting reviews only from customers expected to leave positive feedback, but allows collecting feedback from all customers and routing them based on sentiment. Yelp discourages all forms of direct review solicitation. Each platform has unique policies, and compliance is essential to avoid penalties such as review removal or listing suspension.
Related Terms
Review Gating
The practice of screening customers based on their satisfaction level before directing them to leave...
Review Solicitation
The act of asking customers to leave a review. Solicitation can be direct (asking in person, sending...
Review Routing
The process of directing customers to specific review platforms based on predefined criteria. Routin...