Glossary

What Is NPS?

What Is NPS?

See Net Promoter Score. NPS is the abbreviation commonly used in customer experience management and review strategy discussions. It serves as a leading indicator of business growth, as Promoters are more likely to leave positive public reviews and refer new customers.

Related Terms

Net Promoter Score

A customer loyalty metric based on a single question: How likely are you to recommend this business ...

CSAT

Customer Satisfaction Score. A metric that measures how satisfied customers are with a product, serv...

Related Resources

Review Collection for Dental P...Best Review Platforms for Smal...For Car DealershipsFor Auto Repair ShopsNet Promoter ScoreCSAT